SuiteNeighbor (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, share, and secure personal data when you visit our website or engage our curated travel and concierge services.
1. Information We Collect
- Information you provide: name, email, phone, address;preferences; itinerary details; passport/visa details where requiredfor bookings; emergency contact; special requests you choose toshare.
- Payment information: processed securely by third-party paymentprocessors; we do not store full card numbers.
- Usage data: device, browser, IP address, pages viewed, time onpage, referring URLs, via cookies and similar technologies.
- Partner data: limited information from hotels, tour operators,transportation providers necessary to ful,ll your requests.
2. Legal Bases for Processing
- We process personal data under the following lawful bases: (a)performance of a contract (to arrange services you request); (b) yourconsent (e.g., marketing, certain cookies, special preference handling); (c)our legitimate interests (service quality, security, fraud prevention) wherenot overridden by your rights; (d) compliance with legal obligations.
3. How We Use Personal Data
- Arrange, con,rm, modify, and support travel/concierge services.
- Communicate discreetly about requests and bookings.
- Process payments, refunds, and cancellations.
- Improve our website, services, and client experience.
- Comply with law and enforce our terms.
4. Sharing of Personal Data
We share data only as needed to deliver services:
- With trusted suppliers (e.g., hotels, transportation, tour operators)to ful,ll bookings.
- With payment processors and ,nancial institutions.
- With analytics or communications providers (only as permitted and,for marketing, only with consent).
- With authorities when legally required.
We do not sell your personal data.
5. International Transfers
Your data may be transferred to countries outside your residence (for
example, where your travel occurs). We use appropriate safeguards for
such transfers, such as Standard Contractual Clauses and vendor due
diligence.
6. Data Retention
We retain personal data only as long as necessary for the purposes
above, including to comply with legal, accounting, or reporting
requirements. After that, we anonymize or securely delete it.
7. Your Rights
Subject to law, you may request access, correction, deletion, restriction,
portability, or object to certain processing. You can withdraw consent at
any time for processing based on consent. To exercise rights,
email leanna@suiteneighbor.com.
8. Cookies & Tracking
See our Cookie Policy for details on non-essential cookies and choices.
You can manage preferences through our consent banner and your
browser settings.
9. Security
We use administrative, technical, and physical safeguards (including
encryption in transit, access controls). No online service can be 100%
secure; we cannot guarantee absolute security.
10. Children
Our services are not directed to children under 16 (or the age required by
local law). We do not knowingly collect personal data from children
without appropriate consent.
11. Contact
Email: privacy@suiteneighbor.com
Mailing address: 2030 Buford Hwy Unit 1233, Buford GA 30515
If you are in the EU/UK and wish to contact a representative or lodge a
complaint, you may contact your local supervisory authority.
12. Changes
We may update this policy from time to time. The “Last updated” date will
reCect the most recent changes.